Last updated: April 5, 2026
These Terms and Conditions (“Terms”) set out the rules governing your access to and use of https://tigermovingco.com (the “Website”) and the moving and related services (the “Services”) offered by Tiger Moving (“Company,” “we,” “us,” or “our”). By visiting the Website or engaging with our Services, you agree to be legally bound by these Terms in their entirety.
1. Use of the Website
To access the Website or schedule our Services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract.
You agree to submit truthful, current, and complete information when requesting estimates, arranging Services, or completing any forms on the Website. You are solely responsible for maintaining the security of any credentials linked to your use of the Website and for any activity conducted under your name or contact details.
We retain the right to suspend Website access, decline service, or cancel any booking at our sole discretion if we have reason to believe these Terms have been breached or that the Website or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Tiger Moving are based entirely on the details you provide, including the volume of items to be transported, site access conditions at both pickup and drop-off locations, travel distance, and any special requirements you disclose.
Quotes and estimates are preliminary in nature and are not binding. They are subject to revision if the actual conditions of the move differ materially from the information originally submitted. Final charges will reflect the Services as actually rendered.
Certain bookings may require a deposit or advance payment authorization. Specific payment terms, cancellation conditions, and booking requirements will be detailed in your booking confirmation or a separate written agreement. You are responsible for reviewing all booking and estimate documentation carefully and for notifying us promptly of any errors, omissions, or changes.
3. Customer Responsibilities
By arranging our Services, you agree to:
- Ensure that all belongings are securely packed and ready for loading before the crew arrives on moving day, unless packing was explicitly included as part of your booking.
- Provide clear, unobstructed access to all pickup and delivery areas, including entrances, elevators, stairwells, and parking, and secure any necessary building permits or management approvals in advance.
- Notify us ahead of the move date about any fragile, high-value, oversized, or specialty items that may require additional equipment, special handling techniques, or extra crew attention.
- Abide by all relevant laws, regulations, and building or property rules applicable to your relocation.
- Confirm that you are the rightful owner of the items being moved or that you hold valid authorization from the owner to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to decline transport of certain items, including but not limited to:
- Hazardous, flammable, combustible, or otherwise dangerous substances or materials.
- Controlled substances, contraband, or any items whose transport is prohibited by applicable law.
- Perishable items, live animals, or plants, unless we have provided explicit written agreement to transport them prior to the scheduled move date.
Should prohibited items be included in your shipment without prior written authorization from us, you will bear full and sole responsibility for any resulting damages, losses, fines, penalties, or legal liability.
5. Payment Terms
Your specific payment obligations will be outlined in your estimate or booking confirmation. Unless a separate written arrangement has been agreed, a deposit is generally required prior to the scheduled move date, with the remaining balance payable upon completion of the Services.
Additional charges may be applied for circumstances or services not covered in the original quote, such as supplemental labor, extended carry distances, multiple staircase flights, added stops, waiting time, or modifications to the original inventory or move plan.
In the event of late or non-payment, we may apply late payment fees and, where permitted by law, withhold delivery of your goods until the full outstanding balance has been settled.
6. Cancellations and Rescheduling
All requests to cancel or reschedule are subject to the notice periods and applicable fees detailed in your estimate, booking confirmation, or our current cancellation policy at the time of booking.
If a cancellation or reschedule request is made without sufficient advance notice, your deposit may be partially or fully forfeited, and you may also be charged for reasonable costs we have already incurred in preparation for your move.
We may on occasion need to delay, reschedule, or cancel a move due to circumstances outside our reasonable control, such as hazardous weather, unsafe road conditions, or unforeseen equipment failures. In such cases, we will contact you as promptly as reasonably possible and work with you to arrange a suitable alternative date.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your property is limited to the extent permitted under applicable law and is subject to the specific terms set out in your estimate, bill of lading, or other relevant moving documentation provided at the time of booking.
You are required to examine your items at the point of delivery and record any visible damage on the delivery paperwork prior to signing. Damage that was not apparent at the time of delivery must be submitted to us in writing within the timeframe specified in your moving documents.
The level of compensation available will depend on the valuation or protection option selected when your move was booked. Enhanced coverage options may be available for an additional fee. We are not liable for loss or damage caused by factors outside our control, including natural events, extreme weather conditions, or pre-existing defects in the items transported.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We bear no liability for indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to loss of revenue, business interruption, data loss, or reputational harm.
- Our aggregate liability arising from or connected to these Terms or any Service will not exceed the total amount paid by you to Tiger Moving for the specific move or Service from which the claim originates.
Nothing contained in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or restricted under applicable law.
9. Intellectual Property
All content and materials published on https://tigermovingco.com, including but not limited to text, graphics, logos, images, design elements, and software, are the property of Tiger Moving or its licensors and are protected under applicable intellectual property laws. No part of the Website may be copied, reproduced, modified, distributed, republished, or used to create derivative works without our express prior written consent.
10. Privacy
Your use of the Website and our Services is additionally governed by our Privacy Policy, which is incorporated into these Terms by reference. By accessing https://tigermovingco.com, you confirm that you have read, understood, and agreed to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Tiger Moving holds its principal place of business, without regard to any conflict of laws provisions.
In the event of a dispute arising from or connected to these Terms or our Services, both parties agree to first attempt resolution through direct, informal discussion by reaching us at [email protected] or . Should informal resolution prove unsuccessful, any dispute must be brought exclusively before the state or federal courts serving our principal business location, and you hereby consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our business, legal requirements, or operational practices. Any revised version will be published on https://tigermovingco.com with an updated “Last updated” date. Your continued use of the Website or Services following the effective date of any changes constitutes your acceptance of the revised Terms.
13. Contact Information
If you have questions or concerns regarding these Terms, you may reach us through any of the following channels:
- Via the contact form available on https://tigermovingco.com
- By phone:
- By email: [email protected]